The X-SOR service consists of the Sensor and the X-SOR App. The sensor is placed in your home and connects to your Home WiFi Network. It periodically (1 / hour) sends humidity, temperature and battery status information to your internet connected smartphone or tablet. The X-SOR app will also track Ventilation cycles for you. It will notify you or someone you nominate, when your defined temperature, humidity or ventilation thresholds are exceeded.

- Do not block sensor slots through objects. - Do not position the sensor too close to other objects. - As the humidity sensor reacts sensitively, please position the sensor (on the shelf) vertically. A difference in positioning can affect the RH by approx. 2%.

The sensor measures and sends the values once per hour.

Two standard AA, 1.5 V batteries (LR6) will last approximately 12 to 18 months. Battery life also depends on WiFi strength. The sensor requires more energy if the WiFi signal is low. Do not use rechargeable or cheap batteries.

You will receive reminders through your X-SOR App if battery level is reaching a critical minimum. You can also constantly track the battery level of your sensor(s) in the X-SOR App.

The sensor requires a wireless Internet connection for operation. It is compatible with wireless routers running 802.11 b/g/n on 2.4 GHz. You should have at least -75dB signal strength in the area of the sensor. Too less WiFi strengh is the main installation problem.

The sensor is set up wirelessly by the X-SOR App on your smart device. It does not need to be connected to a computer during setup or operation.

The sensor has two LEDs, red and green, which display the following states: Red LED on: The Sensor is in “access point mode” Green LED on: open wlan / WiFi connection Green LED blinking: data transmission active Green LED on / blinking Red LED blinking: Error in WiFi connection or data transmission. --> take the sensor batteries out for 10 seconds and then replace them The sensor will automatically reconnect after 3 minutes using the last WiFi configuration settings. If it is a first installation, please check the wifi connection and wifi strength (min. -75 dBm in the Sensor area) Red LED blinking: Display of a general error condition, connection failed. Please restart/reboot your router. --> take the batteries out for 10 seconds and then replace them The sensor will automatically reconnect after 3 minutes using the last WiFi configuration settings. If it is a first installation, please check the wifi connection and wifi strength (min. -75 dBm in the Sensor area) Red LED on / Green LED on: Display of a router connection error. No open channel for the sensor. --> Restart the router --> take the batteries out for 10 seconds and then replace them The sensor will automatically reconnect after 3 minutes using the last WiFi configuration settings. If it is a first installation, please check the wifi connection and wifi strength (min. -75 dBm in the Sensor area)

The sensor uses your WiFi network to periodically send measured values and battery status to your X-SOR App.

If you lose the wireless internet connection, the sensor will not be able to send the measured values to the App. You will get a notification if the WIFI connection is lost for a longer period of time. Please restart/reboot your router. --> take the batteries out for 10 seconds and then replace them The sensor will automatically reconnect after 3 minutes using the last WiFi configuration settings.

Download the free X-SOR App from iTunes App Store, Google Play Store.

Take the batteries out for 10 seconds and then replace them. The sensor will automatically reconnect after 5 minutes using the last configuration settings.

The smartphone does not connect fast enough to the WiFi, and the data from the smartphone cannot be sent to the sensor. There are two possible solutions: A) turn off the "mobile data" or B) activate the flight mode and switch on WLAN again. Then run the Setup again.

This is a smartphone setup issue. Open your smartphone's Settings menu, go to Apps, X-SOR, then select Location: allow permission / activate GPS. Depending on the Android smartphone the menu guide could be slightly different.

A) turn off the "mobile data" or B) activate the flight mode and switch on WLAN again. Then, the countdown will run...

LED Red means general error. The following causes could be true: - incorrect WiFi password (insert the correct password and try again) - WiFi signal strengh too weak (place the router and the sensor closer together) - Router Error (restart the router and try again) Please check the wifi connection and wifi strength (min. -75 dBm in the Sensor area)

Yes, as long as you are connected to a WiFi network.

Apple devices must be iOS 11 or later. Android devices must be version 5.0 or later.

X-SOR is currently not compatible with Blackberry or Windows 8 devices.

The Sensor is specifically designed to operate in a humid climate, but the sensor is not waterproof. This means that you need to make sure that no water drops onto the sensor. There is also natural wear and tear of use that may- cause a device to fail over a longer period of time.

A static IP address is not required.

Yes. The sensor can connect to any 802.11 b/g/n compatible network using the 2.4 gHZ frequency band.

The sensor supports the 2.4 GHz frequency band.

Your sensor is CE and EMC approved.

Yes. You can exchange batteries yourself. Remove the old batteries, wait for 10 seconds and then install teh new batteries. The sensor will automatically reconnect after 3 minutes using the last WiFi configuration settings.

We only use highest quality brand sensors. Accuracy is +/- 2 % (as guaranteed by Sensor producer).

We only use highest quality brand sensors. Accuracy is +/- 0,3 C°(as guaranteed by Sensor producer).

The sensor requires a wireless Internet connection for operation. It is compatible with wireless routers running 802.11 b/g/n on 2.4 GHz. You should have at least -75dB WiFI signal strength in your sensor area.

You will be charged as soon you place your order.

All credit card information is processed by a 3rd party company (Stripe). Your connection with our servers and Stripe is made through HTTPS, the standard secure protocol for handling sensitive information.

We offer a standard 1 year warranty which we service internally.

After you place your order, we will send you a purchase confirmation email. This confirmation email is your invoice.

Yes, we offer PayPal as a payment option on the checkout page to purchase the service.

We ship worldwide.

In general, your order leaves our logistic centre within 3 business days. In the hypothetical case we are out of stock, we will send you a notification.

Yes. You can add or remove items as long as they are not shipped. Please contact us by Email and mention your order number.

You have 14 days from the date you received your device(s) to request a full refund. You are responsible for the cost of the return shipping. When we receive your product(s) back in good condition, we will refund the full amount of the returned devices to the original payment source used. In a case of Warranty, please contact contact@x-sor.com prior to returning the device. You will be given a return number and a return address. Include this return number and address to your return. The cost of shipping will be refunded to the original payment source used.

As long as you have not signed out of the app, your smartphone or tablet will receive notifications.

You will have a static picture of the last values which were transferred when you last had an internet connection. The app also informs you of the sync status of every sensor.

In basic settings: Yes. Each user can adjust notifications to their own requirements.

Since the App needs current values for Humidity, Temperature and Battery Status from the Sensor, it will not be able to send notifications other than the ventilation alarm.

No. You need to reset the timer after ventilating your sensor. Ventilation intervals can be customized.